Privacy policy

1. What this covers

This policy explains what personal data BinMan collects when you use our app, website or WhatsApp service, why we hold it, and what you can ask us to do with it.

We handle personal data in line with the Nigeria Data Protection Act 2023.

2. What we collect

We collect only what the service needs to work:

• Your phone number — this is how you sign in, and how a driver reaches you on the day.
• Your name, and your email address if you give us one.
• Your collection addresses, including any map location you set and any directions you add.
• Your bookings, payments, and any ratings or messages you send us.
• Your device location, only while you are using "Use my current location" to set an address, and only with your permission.
• Photographs our team takes as proof that a collection happened.
• Basic technical information from your device so notifications reach the right phone.

3. What we do with it

We use your data to:

• Take and fulfil your bookings, and get a team to the right address.
• Take payment and issue refunds.
• Send you the verification codes you need to sign in.
• Tell you what is happening with a collection — confirmed, on the way, done.
• Answer your support requests and act on your ratings.
• Understand demand by area so we can decide where to operate.

4. Who else sees it

We do not sell your personal data. We share the minimum necessary with the companies that make the service work:

• Flutterwave — processes your payment. They receive your payment details; we never see or store your card.
• Sendchamp — sends your SMS verification codes and any email we send you.
• Mapbox — turns addresses into map locations and works out driving routes. They receive the address or coordinates being looked up.
• Cloudinary — stores photographs, including proof-of-collection images.
• Google Firebase — delivers push notifications to your device.
• Meta (WhatsApp) — where you choose to book or get updates over WhatsApp.
• Our own collection teams, who see the name, phone number, address and directions for the job they are assigned.

5. Where your data is held

Our systems run on servers outside Nigeria, and the providers listed above may process data outside Nigeria. Where that happens we rely on the contractual protections those providers offer.

6. How long we keep it

We keep booking and payment records for as long as we are required to for tax and accounting purposes.

Verification codes are short-lived and expire within minutes. Proof-of-collection photographs are kept while a booking could still be disputed.

If you ask us to delete your account, we remove your personal details and keep only what the law requires us to retain.

7. Your rights

Under the Nigeria Data Protection Act 2023 you can ask us to:

• Show you the personal data we hold about you.
• Correct anything that is wrong.
• Delete your data, where we are not required to keep it.
• Stop sending you marketing messages — this never affects messages about a booking you have made.
• Withdraw a permission you gave us, such as access to your location.

8. Keeping it safe

Your session is protected by tokens stored in your device keychain rather than ordinary storage. Traffic between the app and our servers is encrypted. Verification codes are stored hashed, never in plain text, and access to customer data is limited to staff who need it.

No system is perfectly secure. If a breach affects your data we will tell you and the regulator as the law requires.

9. Children

BinMan is not intended for children under 18. We do not knowingly collect data from them, and will delete it if we discover we have.

10. Contact us

To exercise any of the rights above, or to ask how your data is handled, contact us at info.binman@gmail.com or call 0903 891 2979.

If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission.